Frequently Asked Questions

Most people unfamiliar with this kind of service will understandably be uncomfortable about it.  Hopefully some of these answers will help put our customers minds at ease.

Q: Can you access my computer whenever you like without me knowing?

A: No. You have to grant us access to your computer whenever support is needed.  You are in complete control.

Q: I’m worried of people hacking into my computer through TeamViewer.  How secure is it?

A: TeamViewer uses 2048-bit RSA key exchange and 256-bit AES session encoding which makes it virtually impossible to hijack a session or use it to hack into your computer.